LumiGum (referred to as “we”, “us”, “our” or “this site”) is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, store, and disclose your personal information through our website and online services.
1.Collection of Personal Information
We collect personal information that is necessary to provide our products and services, improve customer experience, and comply with legal obligations.
The types of information we may collect include:
- Directly from you (when you place an order, contact us, or subscribe):
- Name
- Address
- Phone number
- Email address
- Payment information (e.g., credit card details)
- Automatically collected information:
- IP address
- Cookies and usage data
- Browser type, device ID, operating system
Cookies are used to enhance your browsing experience and help us understand site usage. They do not identify individuals. You may disable cookies via your browser settings.
2.Purpose of Collecting Personal Information
We collect and use your personal information for the following purposes:
- Processing and delivering your orders
- Communicating with you about orders or inquiries
- Responding to customer service requests
- Sending marketing communications (with your consent)
- Improving our website and user experience
- Complying with our legal obligations
You may opt out of marketing emails at any time by clicking the "unsubscribe" link or contacting us directly.
3.Disclosure of Personal Information to Third Parties
We do not sell or rent your personal information. However, we may disclose it to trusted third parties in the following circumstances:
- Service providers (e.g. delivery companies, payment processors) strictly for order fulfillment
- Legal obligations (e.g. if required by law or court order)
- With your explicit consent
All third parties we engage are required to handle your information in accordance with applicable privacy laws.
4.Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
- SSL encryption is used for secure transactions.
- Access to data is limited to authorised personnel.
- We regularly review our security practices.
5.Access, Correction, and Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate, incomplete, or outdated information
- Request deletion or restriction of your data (where legally permissible)
To make a request, please contact us at:📧 LumiGum@hotmail.com
We may need to verify your identity before processing your request. We aim to respond within 30 days.
6.Cross-border Disclosure
In some cases, your data may be stored or processed outside of Australia (e.g., cloud storage providers). If we do so, we ensure that appropriate safeguards are in place and that the recipient complies with Australian privacy laws.
7.Policy Updates
We may update this Privacy Policy to reflect changes in laws or our business practices. The latest version will always be available on this page. We encourage you to review this policy periodically.
Contact Us
For any questions, concerns, or complaints about this Privacy Policy or how your personal information is handled, please contact: LumiGum@hotmail.com
We are committed to resolving your issue in accordance with the APPs. If you're not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
We value your trust and privacy.